Privacy & Cookie policy

Version Date: 29th May 2025

At St Giles Physiotherapy Ltd, we are committed to protecting and preserving the privacy of our clients and visitors when visiting our website or communicating with us electronically.

This privacy policy outlines how we process personal data collected from you or provided by you via our website. We are fully committed to keeping your information secure and complying with all applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read the following carefully to understand how we use and protect your personal data. By visiting our website, you accept and consent to the practices described in this policy.

Information we may collect:

1. Information you provide to us
You may provide personal data by filling in forms on our website, including contact or enquiry forms. This may include:

• Name
• Address
• Email address
• Phone number
• Other information relevant to your enquiry or care

2. Information automatically collected by our website
When you visit our site, we may automatically collect the following technical data:

• An anonymised version of your IP address
• Browser type and version
• Operating system and platform
• Pages visited and time spent on the site
• Referring website/source
• Page response times and download errors
• Cookies

How we use your information
We use your data in the following ways:

• To respond to your enquiries and provide requested services
• To manage and maintain our website functionality
• To improve website performance and user experience
• For analytical purposes, using anonymised data via tools such as Google Analytics.

For details on how Google collects and uses your data, visit: https://support.google.com/analytics/answer/6004245.

Any personal data submitted through our website is either emailed directly to us or securely stored on servers managed by a trusted third-party hosting provider. We currently use 123-Reg to host our website.

We do not sell, rent, or share your personal data with third-party companies for marketing purposes. Any integration with external services (such as mailing lists through Mailchimp, Sendinblue, etc.) is subject to your own agreements with those providers.

We make every effort to ensure your data is secure and not disclosed to any national or regional authority, unless required by law.

Please note that while we strive to protect your personal information, the transmission of data over the internet is never completely secure. Any data you transmit is at your own risk. Once received, we employ strict procedures and security protocols to prevent unauthorised access.

External links
Our website may include links to external websites. Please note that these websites operate under their own privacy policies. We do not accept any responsibility or liability for these third-party policies. Please review them before submitting any personal data.

Your rights – accessing your data
You have the right to request access to any personal data we hold about you (known as a “Subject Access Request”). To exercise this right, please contact us in writing using the details at the bottom of this policy. We may request additional information to verify your identity.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data has been handled.

Changes to this policy
Any changes to our privacy policy will be posted on this page and, where appropriate, communicated to you via email. Please check back periodically for updates.

Contact us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via our website contact form or email:

St Giles Physiotherapy Ltd
73 St Giles Street, NN1 1JF